Privacy Policy

1. Introduction

Pulse AI Solutions ("we", "us", or "our") operates Paw Planner AI. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using Paw Planner AI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Password (encrypted)
• Home address (for mileage calculation)
• Phone number (optional)
• Business information (business name, rates)

2.2 Client and Pet Data

To provide our services, you may input:

• Client names, addresses, phone numbers, and email addresses
• Pet names, types, breeds, and special care instructions
• Booking details (dates, times, service types, payments)

2.3 Location Data

We use Google Maps Distance Matrix API to calculate mileage between your home address and client addresses. This data is used solely for distance calculation and is not stored by Google.

2.4 Usage Data

We automatically collect certain information about your device and how you interact with the Service:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Date and time of visits
• Device information

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your bookings and calculate mileage automatically
• Generate revenue reports and business analytics
• Provide AI-powered job grading recommendations
• Send you service-related notifications and updates
• Respond to your comments, questions, and support requests
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data is encrypted in transit using SSL/TLS
• Password Security: Passwords are hashed using bcrypt
• Database: Data is stored in Microsoft Azure SQL Database with encryption at rest
• Access Control: Only authorized personnel have access to systems
• JWT Authentication: Secure token-based authentication with 60-minute expiration

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

5.1 Third-Party Services

We use the following third-party services:

• Google Maps API: For distance calculation only (no data stored by Google)
• Microsoft Azure: For database hosting and infrastructure
• PulseEmail API: For sending transactional emails (account verification, notifications)

5.2 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Protect our legal rights and property
• Prevent fraud or security threats
• Protect the safety of users or the public

6. Your Data Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in CSV format (bookings, mileage, revenue)
• Opt-out: Unsubscribe from marketing emails (service emails are required)

To exercise these rights, please contact us at the information provided below.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account:

• Your personal data will be permanently deleted within 30 days
• Backup copies may remain for up to 90 days for disaster recovery
• Some data may be retained for legal or regulatory compliance

8. Cookies and Tracking

We use essential cookies to maintain your session and authentication. These cookies are necessary for the Service to function and cannot be disabled.

We do not currently use analytics or advertising cookies, but may do so in the future with appropriate notice.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date at the top
• Sending an email notification for significant changes

Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Pulse AI Solutions
Website: pulseaisolutions.com